Kia ora Lauren
All sorted! I've actioned your request as per below.
Let me know if you need anything else.
Ngā mihi
Further Information Required
Kia ora Lauren
Thanks for reaching out! To help you with this, could you please provide [the information needed]?
Once I have those details, I'll get this sorted for you right away.
Ngā mihi
Request Received
Kia ora Lauren
Thanks for getting in touch! I've received your request and I'm on it.
I'll keep you posted as I work through this.
Ngā mihi
Request Completed
Kia ora Lauren
Great news - all done! Your request has been completed.
If there's anything else you need, just let me know. Happy to help!
Ngā mihi
Delay/Waiting
Kia ora Lauren
I'm working on your request but it's taking a bit longer than expected. I should have this sorted for you by [timeframe].
Thanks for your patience!
Ngā mihi
Escalation/Handover
Kia ora Lauren
Thanks for your request! I've passed this on to our [team/specialist] who'll be better placed to help you with this.
They'll be in touch soon.
Ngā mihi
Follow-Up
Kia ora Lauren
Just checking in to make sure everything's working well after I actioned your request.
Let me know if you need anything else!
Ngā mihi
Clarification
Kia ora Lauren
Just want to make sure I've got this right - [confirm what you think they want].
Can you confirm so I can get this sorted for you?
Ngā mihi
Out of Scope
Kia ora Lauren
Thanks for reaching out! This one sits outside what I can help with, but [suggest alternative/who can help] will be able to sort you out.
Feel free to reach out to them directly!
Ngā mihi
Staff Attendance Confirmation
Kia ora Lauren
I am emailing to confirm if [staff name (ID)] worked on [day].
They were scheduled to work on this day as per the roster, however I cannot see any swipes for them, and no notes have been added to the exceptions sheet.
Can you please confirm if they worked on this day?
Ngā mihi